- Phone: (202) 789-2200
- Fax: 202-789-2207
- Email: info@classic-concierge.com
About us
WHO WE ARE
Since 1989, Classic Concierge has placed top-notch individuals in upscale building lobbies, company offices and at national retail centers.
We have shaped the growth of the concierge industry through our solid experience, enthusiasm and exceptional service. Our concierges are second to none. They are the vital force that continually adds value to your life and profitability to your bottom line. Our mission and core values are rare in this industry.
Classic Concierges serve to meet the needs of our clients and the community with care, professionalism, and excellence. Our employees have provided quality services to thousands of individuals and companies in the Washington Metropolitan Area and beyond. Our Classic Concierge Support Team takes care of the details of your personal life and helps to accomplish your corporate tasks. Our Preferred Vendors are carefully screened for ease of billing, problem solving and often last minute orders – placed with confidence.
Classic Concierge is a premier provider of hospitality services to Corporate & Residential Properties in the DC, Maryland, Virginia area for over 20 years.
Partnering with Classic Concierge brings ease of communication with residents, tenants and the community through – access, relationship building and events as directed by you as you strategically team build at your site. Classic Concierge becomes the glue to your on-site staff. They are trained to alleviate many of your management headaches.
Whether the mail room clerk or the President of your anchor tenant, an office manager, porter or Partner at the 7th floor law firm, Classic Concierge treats all clients with respect, courtesy and style. It’s the Classic way of doing business.
At A Glance:
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WHAT WE DO
Your Time Is Our Service
Classic Concierge contracts with Property Management and Building Owners to bring service, style, communication and influence to their property. If your property has a Classic Concierge, you have access to additional services, which include but are not limited to the following:
We train our concierges to be the best in seminars, conferences and lots of hands on training.
Indiviudal service for our tenants and residents:
- Building Events
- Monthly Calendar of Events (published by Classic Concierge)*
- Weekend Highlights (published by Classic Concierge)*
- Brochures and information about area Events (distributed monthly)*
- Candy at the Concierge Desk*
- Flowers
- Gift and Fruit Baskets
- Dining Suggestions and Reservations*
- Party Decorations & Balloon Arrangements
- Car Inspections & Services
- Creative Ideas and Solutions*
- Valet Services
- Couriers
- Automotive Detailing
- Postage Stamps
- Catering and Event Planning
- Party Favors and Entertainment
- Limousine Services & Transportation Arrangements
- Movie Passes (discounted)
- Theater, Concert and Sporting Event Tickets
- Corporate Gifts
- Personal Shopping
And much more …
*Complimentary when you have a Classic Conicerge
HOW WE DO IT
We serve the community by:
- Promoting local businesses
- Facilitating interaction with tenants, residents and management
- Volunteering for and supporting local charities through promotions and activities
We serve individual tenants and residents by:
- Outsourcing errands and personal needs to save valuable time
- Obtaining consistent quality Preferred Vendors
- Educating clients through applicable activities programs, networking and communication about promotions and current events
We serve property management companies, building owners and staff by:
- Tailoring each concierge program to meet the needs of each location
- Projecting a professional image, while being the “ears” and “eyes” of each location
- providing a marketing tool to attract and assist in maintaining resident or tenant occupancy
We serve companies and law firms by:
- Providing a goodwill gesture from management-caring for the personal and professional needs of each employee
- Providng simple invoicing for multiple service and product
- Providing a useful tool for employees to save time and increase productivity
MISSION STATEMENT & CORE VALUES
To attentively serve our Clients with excellence. Classic Concierges meet the needs of our clients and the community with care and professionalism.
Classic Concierge Core Values:
- We treat others the way we want to be treated.
- We are client oriented.
- We are courteous, helpful and respectful to every individual we come in contact with—in and outside of our company.
- We add value to our clients’ professional and personal lives.
- We work as a team—respecting one another for our contributions and ideas.
- We empower each other—encouraging professional and personal growth.
- We strive to improve our operations, procedures and services. We always endeavor to be the best in the industry.
- We provide only professional, quality services and products for our clients.
- We support the communities in and around our locations, hoping to better them by our presence and assistance.
- We are a company of integrity—making decisions that benefit our clients, our company and our employees.
- We spend our money wisely—bringing value to our clients and investing in the future of our company and our employees.
- We maintain open lines of honest and professional communication.
- We believe our excellent performance makes a difference in our personal reputation, the clients’ reputation and the company’s growth and reputation.
- As goodwill ambassadors, we believe that by spreading kindness where we are, these acts will become contagious, spreading throughout our location, our city and our world.
OUR TEAM
Meet Our Executive Team
We are working with talented people who can make your brand like our own brand and make it easy for you to reach your goals
Meet Our Founders
We are working with talented people who can make your brand like our own brand and make it easy for you to reach your goals
Our Support Team
Our Support Team, centralized at our Support Center in Arlington, are trained in excellence. Our duty is to serve and support your Concierge or Lobby Attendant so they stay fresh to serve you, our valued Client.
Support for your Classic Concierge includes:
- Activities Planning – flier and invitation production, assistance, equipment, rentals, access to all the best ideas in the industry
- Field Operations Team – On the go, accessible via cell phone, working or on call around the clock to ensuring quality service
- Publication creation and distribution – electronically – Weekend Highlights
- Administration – Customizing invoices for your ease of processing
- Delivery Team – Researching, publishing, producing, and delivering monthly packets including promotions, information, and the Classic Calendar of Events for up to date information
- Human Resources Team – providing Continuing Education courses, benefits and individualized care for your Classic Concierge employee on site
- Staff & Company Development – Surveying you annually, planning Quarterly Receptions, Continuing Education, functions, awards ceremonies, and incentive programs to ensure you have the happiest concierge in the industry
- Vendor Management – Working with over 50 sub contractors who are scrutinized and selected among overwhelming choices – hand picking the best vendors to present choices to our concierges for your ultimate selection
- Marketing and Operations Staff – Community presence, public relations and networking to grow our company, giving you access to event planning for other properties in your portfolio, digitally delivering Weekend Highlights and Concierge E-Blasts for the latest up to date events and information